Returns & Exchanges

At Acoustic Centre, we want you to be completely satisfied with your purchase. If your new instrument or accessory doesn't meet your expectations, you can return it within 30 days for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team via email or our online portal with your order number and the reason for your return to receive a Return Authorization number.

• 2.
  Prepare the Package

  Carefully pack your item in its original manufacturer packaging, ensuring all manuals, accessories, and protective materials are included to avoid restocking fees.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, ensuring you keep a copy of your tracking information.

• 4.
  Inspection and Refund

  Once our technicians verify the condition of the returned gear, we will process your refund or ship your exchange item within 3-5 business days.